Have a question about out services? View our frequently asked questions below.
What cremation options do I have?
We’re proud to offer individual cremation services. Our individual
cremation packages ensure that you’ll receive only your pet’s ashes, returned safely in a box, container or urn of your choice depending on the package you choose.
Do you only cremate cats and dogs?
No, we cremate other small pets such as rats, birds, snakes and guinea pigs. We can also cremate some livestock, but we ask that you call to discuss your requirements.
How do I know I'll receive my pet's ashes?
All individual pet cremations are conducted in their own chamber to ensure you receive all and only your pet’s ashes.
Our 7 Point Pet Tracking System has been carefully designed to ensure the ashes of your pet, and only your pet, are returned to you. Our team is here to offer you absolute peace of mind during this very difficult time.
Will I get to say goodbye before my pet is cremated?
Absolutely. Saying goodbye is an important part of the service we provide. We have
private viewing rooms where you can spend time with your cherished pet and say goodbye.
Will I receive a memento of my pet?
With your permission, we can supply an
ink paw print and/or a
lock of fur from your loved one for an additional cost.
Do you offer any religious services?
We don’t offer specific religious services but we do welcome people of all faiths and respect any customs or practices that you wish to carry out.
Can I be present when my pet is cremated?
Yes, you may witness the cremation from our viewing rooms (select locations only).
Can I supply my own urn?
Yes, if you have a preferred urn we’ll happily place your pet’s ashes in it instead of the standard scatter box or burial container.
Can you collect my pet from home?
We can collect your pet from your house, or any other location, as well as personally return your pet’s ashes to you following cremation.
What areas do you service?
Upon request, we can provide transfer services to Brisbane, Ipswich, Sunshine Coast, Gold Coast, Toowoomba, Kingaroy and surrounding areas. A small transfer fee may apply outside the Gold Coast, Brisbane, Ipswich and Sunshine Coast areas. Please speak to our caring team to discuss options.
What happens if my pet dies in the evening or on the weekend?
We offer an
After Hours service to ensure you receive the support you need during this difficult time.
Call us and we’ll help you work through what’s happening and decide on the next step.
If my pet is euthanised at the vets, can I choose where my pet is cremated?
Yes, the aftercare of your pet is a personal decision that only you and your family can make. We have arrangements with some veterinary practices, or you can let your vet know who’ll be caring for your pet. We are happy to collect your pet from your veterinary practice even if your vet doesn’t have an arrangement with us.
Do you offer payment plans?
Yes, we offer prepayment plans to give you peace of mind that your pet will be looked after when they pass. We also offer payment plans via VetPay and ZipPay that allow you to pay off your plan over a period of time.
Talk to our caring staff for more details.
